Frequently Asked Questions
Word from the Otarkie Team

How do i receive my merchant payouts on Otarkie ?

Yes, if you want to but only for customers within a 21km radius. You don’t NEED to ship items yourself. You can use a third-party fulfilment service provider to prepare and ship your orders for you. These are provided t your customer upon checkout.

Which currencies can I sell in on Otarkie

You can sell and accept payments in USD. Local currencies can be used with pay on delivery option.

We are working on a smooth and seamless integration for instant online payments in ZWL local currencies.

What is a third party processor ?

A third-party payment processor (also knows as a payment provider or payment gateway) lets you accept online payments.

Where can i sell with Otarkie ?

Otarkie lets you sell almost anywhere your customers are, including online, in-person, online marketplaces, and social media platforms like Facebook , Instagram and Whatsapp.

In which countries does Otarkie offer services ?

You can use Otarkie in nearly every country in the world however merchants are limited to Southern African countries only.

How much does Otarkie cost

Try Otarkie free for 14 days, no credit card required. After your trial expires, choose a pricing plan that suits the size and stage of your business. Basic plans go for $14.99 a month or $179.88 a year.

Do i need to know coding to use Otarkie.

No, you don’t need to be a designer or developer to use Otarkie. Customize the look and feel of your store with the online store builder and themes.

What is Otarkie & how does it work ?

Otarkie is a complete commerce platform that lets you start, grow, and manage a business.

It allows you to create and customize an online store ,sell in multiple places, including web, mobile, social media, online marketplaces, brick-and-mortar locations, and pop-up shops, manage products, inventory, payments, and shipping.

 

Otarkie is completely cloud-based and hosted, which means you don’t have to worry about upgrading or maintaining software or web servers. This gives you the flexibility to access and run your business from anywhere with an internet connection.

How do i receive my merchant payouts on Otarkie ?

Payouts go to your bank account as provided in your account settings or you can receive cash via remittance services available in your region.

What is the differnce between a merchant and a partner ?

Partners are service providers that work with Otarkie to provide services to customers e.g delivery companies, freelancers and payments companies.

Merchants are companies or individuals that sell with  Otarkie tools.

How do I know I have an order on Otarkie ?

Depending on your preferences, you’ll receive an email, mobile app notification, or RSS notification every time your receive an order.

What do I need to start selling on Otarkie?

To start selling on Otarkie, you need  products to sell. Get started by signing up for Otarkie. Then set up your store and add your products catalog. Verification documents may be required.

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